Home : Term of use for ChatBot and WhatsApp

Terms of Use - “Website” and “Chatbot via WhatsApp”

Thank you for visiting the Tata Mutual Fund (“TATA MF”) website. These terms and conditions (hereinafter referred to as "Terms") are for Investors who wish to use the TATA MF website and “chatbot” feature via ‘WhatsApp’;(hereinafter collectively referred to as "the Platform") to undertake transactions in the schemes of Tata Mutual Fund that are managed by Tata Asset Management Private Limited ("Tata AMC") (jointly hereinafter referred to as "we", "us", or "our").

This page sets forth the Terms applicable for the access and use of the Platform for every person who visits the Platform (hereinafter referred to as "User" or "they" or "their" or "you" or "your"), and shall be applicable to all folios, which are existing or may be created at any time in future. You are requested to read these Terms carefully before you start using the Platform. By using the Platform you indicate that you have read, understood and accepted these Terms and have agreed to abide by the same without any limitation or qualification.

The website displays information relating to the schemes/services/ products offered by Tata MF /Tata AMC, videos, investor education related information and general information. The website also may provide links to other related websites for the convenience of the user. The user of this website may download materials, data etc displayed on the website for non-commercial and/or personal use only. The user may not, however, distribute, modify, transmit, reuse, report, or use the contents of the website for public or commercial purposes, including the text, images, audio and video without our written permission.

The user shall not delete, modify and/or otherwise interfere with copyright or other intellectual property rights displayed on the website. Reports, data, video clippings, and/or information displayed on the website are for information purposes only. Some of the reports, information and data displayed on the website may be provided by third parties. Tata MF /Tata AMC makes no representations of any kind whatsoever about the content of any such website that the user may access through this website. The user is advised to read the terms and conditions/disclaimers of such website that may be accessed by the user.

We advise the user also to confirm the accuracy of any such information before seeking to rely on such information. Users should be cautious on unsolicited emails and SMS etc. We disclaim all liability that the user may incur as a result of relying on any such reports/information and/or accessing any other website and/or any third party content that may be accessed from the website.

We reserve the right to modify these Terms at any time. Your continuation to use the Platform and availing of the facilities provided therein subsequent to modifications shall be construed as you having read, understood, and agreed to be bound by the revised Terms and shall constitute an agreement between you and Tata MF /Tata AMC. These Terms shall always be read in conjunction with our Privacy Policy available on  https://www.tatamutualfund.com/ and the terms and conditions of the Scheme Information Document ("SID"), the Key Information Memorandum ("KIM"), and the Statement of Additional Information ("SAI") (hereinafter collectively referred to as Scheme Related Documents). If you do not intend to be legally bound by these Terms, including amendments thereto, please refrain from using the Platform.

This Platform for Tata MF investors is powered by Jio Haptik Technologies Limited (“Haptik”) and hence the terms and conditions of Haptik for access and use will also apply. Kindly refer to the same on website: https://haptik.ai/privacy-policy/ .Further, kindly note that the terms and conditions of WhatsApp for access and use will also apply. Kindly refer to the same on WhatsApp website: https://www.whatsapp.com/legal/?lg=en&lc=US&eea=0.

Eligibility

Only for ‘Resident Indian’ adults having the mode of holding/operation as ’Single’ or ’Anyone or Survivor’; who are eligible to invest in schemes of Tata MF as per the terms of the Scheme Related Documents and are not restricted by any legal/regulatory/judicial/quasi judicial/other authority to invest in schemes of Tata MF and have already registered their mobile number and e-mail id with Tata MF /Tata AMC - are entitled to use the Platform. Access to Platform shall not be available to US Persons (i. e., a U.S. person within the meaning of Regulations under the Securities Act of 1933 of U.S. or as defined by the U.S. Commodity Futures Trading Commission as amended from time to time) or to residents of Canada.

If you choose to access the Platform from locations other than India, you shall do so at your own risk and you would be solely responsible for compliance with applicable local laws and regulations of such location/territory. We accept no liability whatsoever, direct or indirect, for non-compliance with the laws of any country other than the Republic of India. The mere fact that the Platform can be accessed through internet by you in a country other than India shall not be interpreted to imply that the laws of the said country govern these Terms and/or the use of the Platform. User hereby agrees to abide by these Terms and all applicable Indian and Foreign laws/rules/regulations in force and the changes thereto from time to time relating to the access to the Platform and/or the facilities made available thereon, including those relating to execution of transactions in Schemes of Tata MF. The User further confirms that he / she is authorised and is not restricted by any legal/regulatory/judicial/quasi-judicial/other authority, to access the Platform and avail of the facilities offered thereon.

For Users who are existing investors of Tata MF, the contact details shall be as per the details available with Tata MF /Tata AMC. You hereby confirm that you shall not use the Platform for any unlawful or improper purposes. Tata MF /Tata AMC shall be authorized to immediately discontinue/suspend/terminate your access to the Platform upon being made aware of any such unlawful or improper use of the Platform.

Minor investors: The Platform may be accessed on behalf of a minor unit holder/investor by the natural and/or legal guardian. The guardian shall represent the minor in all transactions of any description executed on the Platform or otherwise on behalf of the minor until the said minor attains majority.

The guardian shall be eligible to access the Platform on behalf of the minor till such time the minor attains the age of majority. The guardian agrees to indemnify Tata MF /Tata AMC against any claim of the minor for any transactions made in the minor's account. Upon the minor attaining the age of majority, the right of the guardian to represent the minor and to access the Platform on behalf of the minor shall stand terminated. The minor shall be required to fulfil such formalities, through submission of physical request forms and documents, updation of bank and contact details, etc., as may be stipulated by Tata MF /Tata AMC for change of status from minor to major from time to time. Access to the Platform with respect to the investments of the minor unitholder shall remain suspended till such time the formalities of change of status are completed. To continue accessing the Platform the minor (now turned major) User shall also be required to update the bank account details, contact details, nomination, etc., on the Platform, before online facilities available on the Platform can be availed of.

Tata MF /Tata AMC reserves the right to decide the type of services/facilities that may be offered on the Platform from time to time. There is no assurance by Tata MF /Tata AMC that all facilities that are available under the offline/physical mode shall also become available to the User on the Platform. Tata MF /Tata AMC may also, at its sole discretion, make additions modifications and/or deletions to the services and/or facilities that are presently offered on the Platform.

Access

You hereby acknowledge and agree that it shall be your responsibility to upgrade the software, hardware and the operating system of your computer and/or mobile phone handset, as the case may be at your sole cost and consequences from time to time so as to remain compatible with that of the Platform; and you also would require a proper uninterrupted internet connection.

We shall be at liberty to change, vary or upgrade the software, hardware, operating systems, etc. of the Platform from time to time and shall be under no obligation to provide support to all versions of the software, hardware, or operating systems used by you. We shall not be liable for your failure to access the Platform, partially or fully, whether due to your systems, the internet network or any other cause or reason whatsoever.

The Platform and its features and facilities offered may be expanded, limited or modified at any time to meet the needs of the Users, or for regulatory, technical or any other reasons whatsoever, without providing any advance notice or reason to Users. We reserve the right to change, modify, suspend, add, remove, or restrict the User’s access to the Platform or a part of it at our sole discretion, without prior notice. We may also in our sole discretion, and at any time, discontinue, temporarily or permanently, any or the entire facilities under the Platform without notice. This could result in delays or failure in the processing of instructions or requests of the Users. We disclaim all and any liability, whether direct or indirect, whether arising out of loss of profit or otherwise, sustained by any User on account of such delays or failure and each User hereby acknowledges and agrees to the same.

While we will make all reasonable efforts to ensure that industry standard, accessible formats are used for the materials posted on the Platform. However, we cannot guarantee the compatibility of such materials with your computer or mobile software.

As this is an electronic service, access cannot always be guaranteed due to external factors beyond our control. Whilst we endeavour to ensure that the facilities offered under the Platform are available without any interruptions, we do not guarantee that the access to or use of Platform or any part thereof will be uninterrupted or error free or that the Platform or the server that makes it available will be free of viruses or other harmful, malicious, or disruptive components. You agree not to hold us liable or responsible for any loss/damage that may be suffered by you while downloading or using the software for accessing the Platform or while availing of any facilities under the Platform. The internet per se is susceptible to a number of frauds, misuse, hacking and other actions, which could affect the electronic instructions to us through the Platform. Whilst we aim to provide security to prevent the same, we cannot provide any guarantee from such internet frauds, hacking and other risks associated with the internet Security. The online facilities made available to the Users on the Platform shall be in addition to and not in substitution of the existing procedures or facilities for transacting in the Schemes of Tata MF, including through offline/physical mode and there is no assurity regarding uninterrupted availability of the Platform to its Users

No Endorsement

User are advised to be cautious when browsing on the internet and to use good judgment and discretion when obtaining information or transmitting information. From this website, users may visit or be directed to third party web sites. The website makes no effort to review the content of these websites, nor is the website or its licensors responsible for the validity, legality, copyright compliance, or decency of the content contained in these websites.

In addition, the website does not endorse or control the content of any other user and is not responsible or liable for any content, even though it could be unlawful, harassing, libelous, privacy invading, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable, or that it infringes or may infringe upon the intellectual property or other rights of another. You acknowledge that the website does not pre-screen content, but that the website will have the right (but not the obligation) in their sole discretion to refuse, edit, move or remove any content that is available via the facilities.

All product and facilities marks contained on or associated with the facilities that are not the website marks are the trademarks of their respective owners. The website would require you to respect the same. References to any such names, marks, products or facilities of third parties or hypertext links to third party websites or information does not imply the website’s endorsement, sponsorship or recommendation of the third party, information, product or facilities.

General Terms

Amendments: These Terms may be amended or modified at any time and for such reason as Tata AMC deems fit and proper including but not limited to comply with changes in laws and/or regulations, to correct inaccuracies, omissions, errors or ambiguities, reflect changes in the scope and nature of the services or based on User requirements.

Suspension or Termination of facilities: Tata AMC may, at its sole discretion, suspend/ disallow/ modify/ restrict all or any of the facilities offered under the Platform or deny access to the Platform to any specific User at any time and for such time period and for such reasons as it deems fit; including on account of inactive/dormant User ID, non compliance of the Terms, death, insolvency, or bankruptcy of the User, any restriction imposed by any legal/ judicial /regulatory authority, or for any other cause arising out of the law/regulation or for such other reasons as we may deem fit.

Tata MF /Tata AMC shall be entitled to withdraw or terminate all or any facilities offered under the Platform without assigning any reason whatsoever, without any prior notice to the User.

Tata AMC shall not be liable for any loss or damage that may be sustained by any User on account of such suspension/withdrawal/termination by Tata AMC. Accuracy of information: You shall solely be responsible for the correctness of information supplied to us for use of the Platform or while availing of any facility on the Platform or through any other means such as electronic mail or written communication. We accept no responsibility or liability for the consequences arising out of any erroneous information supplied to us. If you notice an error in the information supplied to us, you shall immediately notify the same to us in order to enable us to endeavour to correct the error wherever possible on a "reasonable efforts" basis.

You hereby agree and acknowledge that, while we will take all reasonable steps to ensure the accuracy of the statement and information generated, we shall not be held liable for any errors therein. You further agree to hold us harmless against any loss, damages, etc., that may be incurred /suffered on account of any inaccurate/incorrect information contained in the outputs from the Platform.

Disclaimers

Your use of the Platform shall be at your sole risk. The Platform has been provided on an “as is” and “as available” basis. Except as explicitly warranted in these Terms, we make no express or implied warranty with respect to the services/facilities provided on the Platform, including, without limitations, any warranties of uninterrupted/error free performance of the Platform, that any identified defects will be corrected, that the Platform is free from viruses or other malicious, destructive or corrupting code, non-infringement of third party rights, title, merchantability, data accuracy and completeness, satisfactory quality and/or fitness for a particular purpose.

The facilities offered on the Platform shall not constitute an offer to buy or sell or a solicitation to any person in any jurisdiction where it is unlawful to make such offer or solicitation.

Whilst every reasonable precaution has been taken to ensure the accuracy, security and confidentiality of data and information on the Platform, there cannot be any guarantee from internet frauds, hacking and other similar actions.

We make no representation that the Platform or the facilities offered on the Platform are appropriate or available for use in other locations or territories where their contents are unlawful and is prohibited. If you choose to access the Platform from locations other than India, you shall do so on your own initiative and you would be responsible for compliance with applicable local laws and regulations of such location/territory.

We do not have any direct agreement or tie-up with WhatsApp and we shall not be responsible for any of the communication sent or received by the User over WhatsApp or the services provided by WhatsApp to the Users particularly in relation with data privacy or data integrity.

Liability

Tata MF /Tata AMC shall not be liable for any damages or losses sustained by the User (direct and/or indirect) whatsoever, due to disruption or non-availability of the services/facility(s) under the Platform due to technical fault/error or any failure or failure in telecommunication network or any error in any software or hardware systems.

Tata MF /Tata AMC shall also not be liable for any unauthorised transactions occurring through the Platform and the User hereby fully indemnifies and holds Tata MF /Tata AMC harmless against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by it as a result thereof.

Tata MF /Tata AMC is not responsible for the content or practices of any other website even if it links to the site and even if the website is operated by a company affiliated or otherwise. User acknowledge and agree that Tata MF /Tata AMC is not responsible or liable to user for any content or other materials hosted and served from any website other than the Tata MF /Tata AMC website.

Tata MF /Tata AMC shall under no circumstance be held liable to the User if the Platform or all or any part of the facilities on the Platform is not available in the desired manner for reasons including but not limited to legal restraints, faults in the telecommunication network or network failure, faults in computer systems, or any other force majeure events (such as flood, extraordinary weather condition, earthquake or other act of God, fire, war, insurrection, riot, labour dispute, accident, action of government, communications, power failure, equipment or software malfunction) or any other reason beyond the control of Tata MF /Tata AMC.

Under no circumstances shall Tata MF /Tata AMC be liable for any damages whatsoever whether such damages are direct, indirect, incidental or consequential and irrespective of whether any claim is based on loss of revenue, interruption of business or any loss of any character or nature whatsoever and whether sustained by the User or by any other person. Illegal or improper use of the Platform shall render the User liable for payment of financial charges as decided by Tata MF /Tata AMC or will result in suspension / termination of the access to the Platform extended to the User. The aforesaid does not limit rights of Tata MF /Tata AMC to initiate appropriate legal proceedings against the User.

Disclosure of personal information

We may use your personal information for following purposes:
To process your requests for any of the services on the Platform;
To process your requests for any of the services provider who render business of international messaging services or is partnered with WhatsApp for providing the services. To deliver any administrative notices, alerts, advice, notifications and communications relevant to your use of any facilities on the Platform.

To analyze usage of the Platform and improve the services /facilities offered For market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity. To disclose as required by applicable laws/regulations or to any Indian or foreign statutory, regulatory, judicial, quasi-judicial authorities/agencies including, but not limited to Financial Intelligence Unit-India (FIU-IND),To disclose to our Sponsor(s), Trustees, its employees, and agents, and to other Institutions and/or Third Party Service Providers that provide services to us and which are bound by confidentiality arrangements with us. For participation in any telecommunication or electronic clearing network. In compliance with a legal directive. For fraud prevention purposes. We, either directly or through call centres, may call or send promotional information/ material or other alters to the mobile number/(s) or email IDs provided by you during the course of registration on the Platform and you shall be deemed to have provided your consent for receipt of such promotional information/material. We reserve the right to record telephonic conversations with Users for quality control purposes.

The confidentiality obligations of Tata MF /Tata AMC shall be subject to the Privacy Policy displayed on the website https://www.tatamutualfund.com and these Terms shall be read in conjunction with the said Privacy Policy. The User, by agreeing to these Terms shall be deemed to have consented to the terms of the Privacy Policy of Tata MF /Tata AMC.

Indemnity

User shall indemnify and keep indemnified and hold harmless, Tata MF /Tata AMC for all claims, liabilities, losses, damages and expenses which Tata MF /Tata AMC may sustain or incur either directly or indirectly as a result of: Providing to the User an access to the Platform and the facilities offered on the Platform. Unauthorised use of the Platform or by any third party through the User’s personal and financial information

Tata MF /Tata AMC in good faith taking or refusing to take any action on the electronic instructions received from the User. Fraud, negligence/ mistake or misconduct by the User. Any illegal or improper use of the Platform by the User. Negligence or mistake or misconduct of the User. Any delay or failure to process the transactions carried out by the User due to error, defect, failure or interruption or for any reason whatsoever; or Breach or non-compliance of any of the Terms by the User.

Governing Law and Jurisdiction

These Terms and the use of the Platform shall be governed by the laws of the Republic of India. The User and the Tata MF /Tata AMC agree to submit to the exclusive jurisdiction of the courts in Mumbai as regards any disputes, claims or matters arising under these Terms. Tata MF /Tata AMC accepts no liability whatsoever, direct or indirect, for non-compliance with the laws of any country other than the Republic of India. The mere fact that the Platform can be accessed through internet by the User in a country other than Republic of India shall not be interpreted to imply that the laws of such country govern these Terms and/or the use of Platform. In case of a dispute, the matter will be settled by arbitration as per the rules of Arbitration and Conciliation Act, 1996. Tata AMC shall nominate the sole arbitrator and that the place of arbitration shall be Mumbai and the language of arbitration shall be English.

Waiver

Failure on the part of Tata MF /Tata AMC to enforce any rights conferred by these Terms or any law / regulation shall not be deemed to be a waiver of any such rights.

Interpretation

The headings are used for convenience and ease of reference only and shall not affect the construction or interpretation of any provisions of these Terms.
The words, you, your, and User refer to the person(s) who access the Platform and shall include both singular and plural. Reference to masculine shall include the feminine and neuter gender. Words and expressions used but not defined herein shall have the same meanings assigned to them in such Scheme Related Documents.

User may print copies of the Site's Content, provided that these copies are made only for the Permitted Uses and that user include any notices and any legal information contained in the Site Content, such as all copyright notices, trademark legends, or other proprietary rights notices as well as all legal caveats furnished in the footnotes or under “Important Legal Information” as shown on the screen or through a link. Limited linking to the Site is permitted if done in full compliance with all applicable laws, these Terms of Use, our Linking Policy and our Logo Use Policy
In case of any conflict between the provisions of these Terms and the provisions of the Scheme Related Documents, the provisions of the Scheme Related Documents shall prevail.

Terms of use: Social media

Tata MF/Tata AMC has social media presence on social media sites such as, Twitter, Facebook, You Tube, LinkedIn ("hereinafter referred to as Tata MF/Tata AMC Social Media Page). By accessing, viewing, posting, copying and/or duplicating any content to and/or from any of the Tata MF/ Tata AMC Social Media Page on the internet, user accept, without limitation or qualification, the Terms of use of our website, as well as any other terms of use required by the underlying social media site (e.g., any terms of use required by Face book, Twitter, YouTube, LinkedIn etc.). Your usage of the Tata MF/ Tata AMC Social Media Page or tagging us may be subject to the Terms and Conditions and/or Privacy Policy which is available on - http://web.tatamutualfund.com. Users should also be aware of the applicable laws and regulations of their respective jurisdictions prior to accessing the Tata MF/ Tata AMC Social Media Page or prior to tagging us and the users shall solely be responsible for compliance thereof. If you do not agree to and do not intend to be legally bound by the Terms and Conditions, website terms, and/or the terms of use of the underlying social media site, please refrain from viewing or posting any content to any of the Tata MF/ Tata AMC Social Media Page or tagging us. Any user accessing Tata MF/ Tata AMC Social Media Page or tagging us shall be deemed to have accepted and agreed to be legally bound by these Terms and Conditions, and the terms of use of the underlying social media site.

By posting contents to any Tata MF/ Tata AMC Social Media Page or tagging us , you understand and acknowledge that this information is available to the public, and that Tata MF/ Tata AMC may use this information for internal and external purposes. Please note that other participants may use your posted information beyond the control of Tata MF/ Tata AMC. If you do not wish to have the information you have made available via Tata MF/ Tata AMC Social Media Page or tagging us used, published, copied and/or reprinted, please do not post on Tata MF/ Tata AMC Social Media Page or tag us.

Tata MF/ Tata AMC does not make endorsements via Tata MF/ Tata AMC Social Media Page. We may post or share information on Tata MF/ Tata AMC Social Media Page, which we find useful or relevant, but this does not constitute an official endorsement or recommendation on behalf of Tata MF/ Tata AMC. Any content, including posts, pictures, responses, and videos, on Tata MF/ Tata AMC Social Media Page should not be considered an advertisement, endorsement, solicitation, financial advice, or offer to sell any products or services of Tata MF/ Tata AMC or of any other third parties. Your access of Tata MF/ Tata AMC Social Media Page or your coming into possession of any contents posted thereon or tagging of us shall not be construed as a solicitation to buy or an offer to sell, or a recommendation for a security or any other product or service to any person. No material posted by Tata MF/ Tata AMC on Tata MF/ Tata AMC Social Media Page is intended as a complete analysis of every material fact regarding any market, industry, investment, strategy, or otherwise. While we may occasionally include links or references to other sites or third parties on Tata MF/ Tata AMC Social Media Page, we are not responsible for, do not endorse or guarantee, or accept any responsibility for the privacy policy, availability, contents, or accuracy of any such sites/third parties. Third parties may post or share information on our Tata MF/ Tata AMC Social Media Page. We do not endorse or guarantee the accuracy of the content posted by others.

Tata MF / Tata AMC shall not be liable to user or any other person in any manner whatsoever for any advertisement, chats, discussions, transactions etc. not issued by Tata MF /Tata AMC on any social media sites. The user by using any third-party platform/website like Facebook, Telegram, WhatsApp or any other social media platform, the user/investor is solely responsible for all the information/ details/data shared by user on any of such platforms. Tata MF/Tata AMC shall not be responsible or liable in any manner whatsoever for any illegal, anti-social, objectionable, unethical, immoral activities or any defamatory activities or misuse of information or chatbot facility. In case of any such instances, users are requested to report at service@tataamc.com.Tata MF/ Tata AMC may not be able to respond to your posts, not for lack of interest, but to maintain an appropriate social media forum. We do our best to create a valuable space for you on Tata MF/ Tata AMC Social Media Page.

Tata MF/ Tata AMC will never solicit or ask for personal information, such as PAN, Bank Account details, etc., through Tata MF/ Tata AMC Social Media Page. Do not post or send sensitive personal, confidential, or financial information via Tata MF/ Tata AMC Social Media Page or by tagging us. Tata MF/ Tata AMC reserves the right to delete comment(s) and content(s) for any reason including comments and content that we, in our sole discretion, believe may be unlawful, abusive, offensive, or inappropriate.

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Declaration

The information and data contained in this Website do not constitute distribution, an offer to buy or sell or solicitation of an offer to buy or sell any Schemes/Units of Tata Mutual Fund, securities or financial instruments in any jurisdiction in which such distribution, sale or offer is not authorised. The material/information provided in this Website is for the limited purposes of information only for the investors. In particular, the information herein is not for distribution and does not constitute an offer to buy or sell or solicitation of an offer to buy or sell any Schemes/Units of Tata Mutual Fund, securities or financial instruments to any person in the United States of America ('US')/Canada.

Currently, the funds of TATA Mutual Fund have not been registered under the United States Securities Act of 1933 (the 'Securities Act') or under the securities laws of any state and the funds have not been registered under the Investment Company Act of 1940 (the 'Investment Company Act') of the United States. Units in the funds are therefore not being offered or sold within the United States/ Canada or to United States/ Canadian Persons.

By entering this Website or accessing any data contained in this Website, I/We hereby confirm that I/We am/are not a U.S. person, within the definition of the term 'US Person' under the US Securities laws/resident of Canada. I/We hereby confirm that I/We are not giving a false confirmation and/or disguising my/our country of residence. I/We confirm that Tata Mutual Fund/Tata Asset Management Limited (TATA AMC) is relying upon this confirmation and in no event shall the directors, officers, employees, trustees, agents of TATA AMC associate/group companies be liable for any direct, indirect, incidental or consequential damages arising out of false confirmation provided.