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Quality of Service

What is your assessment about our services in the following areas?

Timelines of payment of redemption proceeds

excellent
good
satisfactory
unsatisfactory

Information available on your investment

excellent
good
satisfactory
unsatisfactory

Timelines of dividends announced

excellent
good
satisfactory
unsatisfactory

Timeliness of payment of dividend proceeds

excellent
good
satisfactory
unsatisfactory

How would you rate us as compared to other Mutual Funds in each of above parameters?

★★★★★

Branch Offices

What is your assessment about our services in the following areas?

How was the overall ambience of our office?

excellent
good
satisfactory
unsatisfactory

How polite was the person who attended you?

excellent
good
satisfactory
unsatisfactory

How knowledgeable was the person who attended to you?

excellent
good
satisfactory
unsatisfactory

Could you get the information you sought?

excellent
good
satisfactory
unsatisfactory

Call Center

What is your assessment about our services in the following areas?

Could you get the information you sought?

excellent
good
satisfactory
unsatisfactory

How polite was the person who answered your call?

excellent
good
satisfactory
unsatisfactory

How knowledgeable was the person who answered your call?

excellent
good
satisfactory
unsatisfactory

Website

What is your assessment about our services in the following areas?

Could you get the information you sought?

excellent
good
satisfactory
unsatisfactory

Was it easy and user friendly?

Have you tried our online transaction facility?

Yes

No

General Feedback

How did you come to know about Tata Mutual Fund?

What if any areas of your dissatisfaction do you have with our services?

If you have any suggestions for our improvement please write here

What is your assessment about our services in the following areas?

What is your overall service impression about Tata Mutual Fund?

excellent
good
satisfactory
unsatisfactory

Does our level of service match with your expectation?

yes
no
maybe

For your future investments will you choose Tata Mutual Fund?

certainly
maybe
can’t say
no

According to you, our services as compared to other Mutual Funds are

similar
better
bad
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