| Your valuable feedback will help us to deliver quality service to you. Kindly spare a few moments of your time to help us serve you better |
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| 1. Have you invested in any Tata Mutual Fund scheme? | |||||||||||||||||||||||||
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Yes
No (if "No" please skip to question number 5) |
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| 2. Which of the following schemes of Tata Mutual Fund have you invested in? (Please tick appropriate boxes below) | |||||||||||||||||||||||||
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| 3. How have been the returns on the investments in these funds? E=Excellent G=Good S=Satisfactory U=Unsatisfactory |
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| 4. What is your assessment about our services in the following areas? | |||||||||||||||||||||||||
| A. Timeliness of your receipt of account statement of investment | |||||||||||||||||||||||||
| Excellent Good Satisfactory Unsatisfactory | |||||||||||||||||||||||||
| B. Timeliness of payment of redemption proceeds/dividends announced | |||||||||||||||||||||||||
| Excellent Good Satisfactory Unsatisfactory | |||||||||||||||||||||||||
| C. Information available on your investment | |||||||||||||||||||||||||
| Excellent Good Satisfactory Unsatisfactory | |||||||||||||||||||||||||
| 5. When contacted over phone, was your call answered? | |||||||||||||||||||||||||
| within 2-3 rings after 8-10 rings busy continuously busy | |||||||||||||||||||||||||
| 6. How was your experience of visiting our branch office? | |||||||||||||||||||||||||
| A. Could you get information sought? | |||||||||||||||||||||||||
| Yes; Somewhat No | |||||||||||||||||||||||||
| B. How polite was the person who attended to you? Name | |||||||||||||||||||||||||
| Excellent Good Satisfactory Unsatisfactory | |||||||||||||||||||||||||
| C. How knowledgeable was the person who attended to you? | |||||||||||||||||||||||||
| Excellent Good Satisfactory Unsatisfactory | |||||||||||||||||||||||||
| D. How was the over all ambience of our office? | |||||||||||||||||||||||||
| Excellent Good Satisfactory Unsatisfactory | |||||||||||||||||||||||||
| 7. How did you come to know about Tata Mutual Fund? | |||||||||||||||||||||||||
| Friend/Relative; Advertisement; Distributor; Others | |||||||||||||||||||||||||
| 8. What is your over all service impression about Tata Mutual Fund? | |||||||||||||||||||||||||
| Excellent Good Satisfactory Unsatisfactory | |||||||||||||||||||||||||
| 9. For your Future investments will you choose Tata Mutual Fund? | |||||||||||||||||||||||||
| Certainly May be Can't say No | |||||||||||||||||||||||||
| 10. According to you, our services as compared to other Mutual Funds are | |||||||||||||||||||||||||
| Similar Better Worst | |||||||||||||||||||||||||
| 11. What, if any, are areas of your dissatisfaction with our services? (Max 1500 Characters) | |||||||||||||||||||||||||
| 12. If you have any suggestion for improvement, please write here. (Max 1500 Characters) | |||||||||||||||||||||||||